Datenschutzerklärung

Privacy Policy for Memoried

This privacy policy complies with the provisions of the General Data Protection Regulation (GDPR), the German Federal Data Protection Act (BDSG), and the Telecommunications and Telemedia Data Protection Act (TTDSG).

1. Controller

The responsible party under data protection law is:
Moments Forever GmbH
Im Taubental 25
41468 Neuss
Germany
Represented by: Moritz Tschischkale and Henrik Hühn

If you have any questions about data protection, feel free to contact us:
info@memoried-canvas.com

You also have the right to lodge a complaint with the relevant supervisory authority. Our competent authority is:

State Commissioner for Data Protection and Freedom of Information North Rhine-Westphalia
P.O. Box 20 04 44
40102 Düsseldorf
Tel.: +49 211 38424-0
E-Mail: poststelle@ldi.nrw.de

2. Hosting and Server Data

Our website is hosted by Shopify, operated by Shopify International Ltd., 2nd Floor, Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland.

When visiting our website, your browser automatically transmits various information to the Shopify server, including:

• Name of the accessed website

• File, date, and time of access

• Data volume transferred

• Browser type and version

• Operating system

• Referrer URL

• IP address (anonymized)

• Requesting provider

These are used for statistical analysis and system security (Art. 6 (1)(f) GDPR). Data is not linked with other data sources and is deleted once no longer required.

3. Data Transmission to Third Countries

Your data may be processed in countries outside the EU, particularly through services like Shopify, Google, Meta, or MailerLite. Transfers are based on:

• Adequacy decisions (e.g., EU-US Data Privacy Framework)

• Standard contractual clauses with additional safeguards

4. Use and Disclosure of Personal Data

We use your personal data only for:

• Responding to inquiries

• Contract processing (e.g., orders, payments)

• Technical administration

Legal basis:
Art. 6 (1)(b) GDPR for contractual purposes
Art. 6 (1)(f) GDPR for legitimate interest
Art. 6 (1)(c) GDPR for legal obligations

5. Contact Forms & Email Inquiries

When you contact us via form or email, we collect and process your contact data to respond to your request.

Legal basis:
Art. 6 (1)(b) GDPR (if related to contracts)
Art. 6 (1)(f) GDPR (legitimate interest in communication)

6. Cookies

We use cookies to improve usability. Most are session cookies and are deleted after your visit.

Legal basis:
Art. 6 (1)(f) GDPR – legitimate interest
Art. 6 (1)(a) GDPR – consent (for marketing/tracking)

You can reject cookies in your browser settings. This may limit website functionality.

We also use the GDPR Legal Cookie tool by beeclever GmbH for cookie consent management.

7. Analytics & Marketing Tools

Google Analytics & Tag Manager
Used for anonymous usage tracking. Data may be processed on servers outside the EU.
Legal basis: Art. 6 (1)(a) GDPR – consent

Google Ads (Conversion Tracking)
Tracks conversions from ads. Cookies expire after 30 days.
Legal basis: Art. 6 (1)(a) GDPR, §25 (1) TTDSG

Meta Pixel (Facebook & Instagram Ads)
Enables ad personalization and conversion tracking.
Legal basis: Art. 6 (1)(a) GDPR, §25 (1) TTDSG

8. Newsletter via MailerLite

We send newsletters via MailerLite. Subscription requires double opt-in and consent.

Data processed:

• Email address

• IP address (at registration and confirmation)

• Behavior (opens, clicks via tracking pixels)

Provider:
MailerLite Inc. (USA) & MailerLite Ltd. (Ireland)
Legal basis: Art. 6 (1)(a) GDPR, §25 (1) TTDSG

You can unsubscribe anytime via the link in each email or by contacting us.

9. Social Media

We operate pages on:

• Facebook (Meta Platforms Inc.)

• Instagram (Meta Platforms Inc.)

• LinkedIn (LinkedIn Ireland Unlimited Company)

• TikTok (TikTok Technology Ltd.)

Data may be collected by these platforms when you interact with our content.
Legal basis: Art. 6 (1)(f) GDPR (legitimate interest in communication and marketing)

10. Embedded Videos

YouTube
We embed videos from YouTube (Google Ireland Ltd.)
Legal basis: Art. 6 (1)(a) GDPR, §25 (1) TTDSG

Vimeo
We embed videos from Vimeo, Inc.
Legal basis: Art. 6 (1)(a) GDPR, §25 (1) TTDSG

11. Hotjar

Used for behavior analysis.
Opt-out: https://www.hotjar.com/opt-out
Legal basis: Art. 6 (1)(a) GDPR – consent

12. OptiMonk

Used for onsite personalization and marketing.
Privacy: https://www.optimonk.com/privacy-policy
Legal basis: Art. 6 (1)(a) GDPR – consent

13. Payment Providers

We use Shopify Payments and Stripe for payment processing.
Legal basis: Art. 6 (1)(a) and (b) GDPR

14. Customer Support (Gorgias)

We use Gorgias for support requests. Data may be transferred to the USA under SCCs.
Privacy: https://www.gorgias.com/privacy
Legal basis: Art. 6 (1)(b) and (f) GDPR

15. Your Rights (Art. 15–22 GDPR)

• Right to Access

• Right to Rectification

• Right to Erasure

• Right to Restrict Processing

• Right to Data Portability

• Right to Object

• Right to Withdraw Consent

To exercise your rights, contact us at: info@memoried-canvas.com