Shipping Policy

Last updated: October 1, 2026

Where we ship

We currently ship to the United States and to Germany, Austria, Switzerland, Belgium, the Czech Republic, Denmark, Italy, the Netherlands, Poland and Spain. If your country is not offered at checkout, please contact us at support@memoried-canvas.com before ordering.

Processing time

Your order is processed as soon as it has been placed. Our canvas maps are printed and stretched to order. Processing usually takes 1–3 business days until your order is handed over to the carrier. During peak season (November–December) and around public holidays, processing may take slightly longer.

Delivery time

After dispatch, delivery usually takes 4–9 business days. In total, you can expect your order to arrive within approximately 5–12 business days after placing it.

Orders to the United States are produced and shipped from our fulfillment center in Texas, USA. Orders to Europe are produced and shipped from our fulfillment center in Berlin, Germany.

We ship with established carriers such as UPS, FedEx, USPS and DHL, depending on the destination and the size of your order. The carrier handling your order is named in your shipping confirmation. Delivery times are estimates provided by the carriers and are not guaranteed.

Shipping costs

Shipping costs depend on the destination and the products in your cart. They are calculated at checkout and always shown before you complete your order.

Order tracking

As soon as your order has been shipped, you will receive a shipping confirmation e-mail with a tracking number and a link to the carrier's tracking page. Tracking information can take up to 24–48 hours to update after dispatch. You can also find the tracking link on your order status page.

Delayed shipments

If your tracking has not updated for 5 business days, or your order has not arrived within 5 business days after the estimated delivery date, please contact us at support@memoried-canvas.com with your order number. We will open an investigation with the carrier. If the carrier confirms the shipment is lost, or the investigation is not resolved within 10 business days, we will send you a free replacement or issue a full refund, at your choice. You do not need to wait for the carrier investigation to finish before contacting us.

Damaged, missing or incorrect items

Please inspect your order on arrival. If your item arrived damaged, is missing parts, or is not what you ordered, contact us within 14 days of delivery with photos of the product and the packaging. We will send a replacement or refund you; you will not bear any costs for this.

Delivery address and failed deliveries

Please make sure your shipping address is complete and correct before placing your order. You can change your shipping address within 30 minutes after placing your order by contacting us at support@memoried-canvas.com. After that, your order has already entered production and the address can no longer be changed. If a shipment is returned to us because the address was incorrect or the delivery could not be completed, we will contact you to arrange re-shipment. The cost of re-shipping may be charged if the address error was on the customer's side.

Customs, duties and taxes

Orders to the United States are shipped domestically from Texas, so no customs duties or import fees apply. Within the European Union no customs duties apply. For orders to Switzerland, import VAT or customs fees may be charged by the carrier on delivery and are the responsibility of the recipient.

Contact

Moments Forever GmbH
Dieselstraße 2
41469 Neuss, Germany
support@memoried-canvas.com
We reply within 24 hours on business days.